SHIPPING TERMS AND CONDITIONS

All prices in the site are with TAX included (For Spain and the EU countries 21% rate VAT) shipping charges are not included, and they can may change without notice, countries outside the EU will be automatically applied VAT exempt when placing an order. All shipments are made with postage paid, adding it to the invoice amount.

For that cutomers who present a VALID VIES VAT European number will be also automatically applied VAT exempt.

In order to get a shipping quotation, we provide a tool that you will find accessing your shopping cart. This tool will tell you about shipping charges, based on your zip code and weight of the selected products.

All shipments are made with the courier CTT Express or DHL Parcel for Spain and Portugal, except Canary islands, Ceuta y Melilla, that will be made with the Spanish registered Postal service (CORREOS). All international shipments will be made by the courier DHL Express (air), DHL Parcel (road) or similar (depending on the destination and your choice) and Correos registered Postal service. Shipping charges does not include any other extra charges like the one generated at your country customs office.

If you can´t see your country in the destination places at our site is because we need to ask our courier for a special shipping quotation, but of course we will ship to any country, sometimes this also happens with high volume or heavy weight orders. WE SHIP WORLDWIDE !!

Please feel free to ask if you have any doubt

FREE SHIPPING

We offer free shipping charges for all the orders placed in Spain Península and Portugal over 150€ (vat not included) and for all orders placed in the European Union over 250€ *(vat not included)

* Free shipping in the EU is limited to a maximum 20 kg order. Over that weight we will charge the less weight shipping amount

INSURANCE

All our shipments includes insurance, any damaged caused during shipment please notify us by email within 24 hrs to: info@forestguitarsupplies.com including a package picture and your personal data. We will give you a solution as soon as possible.

RETURNS

If you are not happy with your purchase you can return us the items within 30 days from the reception. Items must be in perfect conditions, in its original package and without any modification from the customer. Shipping charges are borne by the buyer except returns for damaged, defective or different from the item description. In the latter case will be refunded the cost of the item and original shipping charges.

We do not accept returns on custom made on demand parts unless we have the situation listed above (this include Fretboards, bodies and necks made on demand with custom customer specs)

Please contact us in any case in: info@forestguitarsupplies.com  and we will give you a solution. 

SHIPPING TRANSIT TIME AND OPTIONS

* Please keep in mind that deliveries may suffer some delays because of the customs clearance at destination countries. We are not responsible of that, neither the charges that they can be generated. In any case we will always send you a link to track your packages.

If you don't find your country option in our website please contact us for help.

In some items we do not offer economic shipping because of the item value.

We aim to dispatch all orders placed before 10am the same day (mon-fri).  However, in some cases this may not be possible. In such cases orders will be posted the next working day.  Pieces made on demand like, fretboards, bodies and necks, may take 2 or 3 extra days due to processing time, but this depends on the load of work. In any case you will be informed when ordering or before if you ask.

Please note: Orders are not usually processed for shipment on weekends and holidays.

ABOUT DHL EXPRESS SERVICE

If you choose DHL express service as your way of shipping it will automatically include this new "On Demand Delivery" service