SHIPPING TERMS AND CONDITIONS

All prices in the site are TAX excluded (For Spain and the EU countries 21% rate VAT) shipping charges are not included, and they can may change without notice, countries outside the EU will be automatically applied VAT exempt. All shipments are made with postage paid, adding it in the invoice amount.

For that cutomers who present a VALID VIES VAT European number will be also automatically applied VAT exempt.

In order to get a shipping quotation, we provide a tool that you will find accessing your shopping cart. This tool will tell you about shipping charges, based on your zip code and weight of the selected products.

All shipments are made with the courier Tourline Express for Spain and Portugal, except Canary islands, Baleares, Ceuta y Melilla, that will be made with the Spanish registered Postal service. All international shipments will be made by the courier DHL, TNT Parcel or similar (depending on the destination and your choice) and Correos registered Postal service. Shipping charges does not include any other extra charges like the one generated at your country customs office.

** ABOUT CUSTOM OFFICE CLEARANCE DHL Express FEES: we have arranged with DHL Express a free rate for all imports outside the EU, so in these destinations you will only pay your country customs office fees and not the DHL custom clearance fees. (Excluded for RUSIA, NORTH KOREA, IRAN, CUBA) If you have any doubt about this please fell free to ask us

If you can´t see your country in the destination places at our site is because we need to ask our courier for a special shipping quotation, but of course we will ship to any country, sometimes this also happens with high volume or heavy weight orders. WE SHIP WORLDWIDE !!

so please fell free to ask if you have any doubt.

FREE SHIPPING

We offer free shipping for all the orders placed in Spain Península and Portugal over 150€ (Vat not included) and for all order placed in the European Union over 250€ (Vat not included)

INSURANCE

All our shipments includes insurance, any damaged caused during shipment please notify us by email within 24 hrs to: info@forestguitarsupplies.com including a package picture and your personal data. We will give you a solution as soon as possible.

RETURNS

If you are not happy with your purchase you can return us the items within 14 days from the reception. Items must be in perfect conditions, in its original package and without any modification from the customer. Shipping charges are borne by the buyer except returns for damaged, defective or different from the item description. In the latter case will be refunded the cost of the item and shipping. Please contact us in any case in: info@forestguitarsupplies.com  and we will give you a solution. 

SHIPPING TRANSIT TIME AND OPTIONS

SPAIN PENINSULA AND PORTUGAL*

TRANSIT TIME

SHIPPING OPTION

24 HRS

Tourline Express 24HRS

This service includes tracking number

 

SPAIN CANARIAS*, BALEARES, CEUTA* & MELLILA*

TRANSIT TIME

SHIPPING OPTION

4 to 7 labour days

CORREOS POSTAL SERVICE

This service includes tracking number

 

EXPRESS INTERNATIONAL SHIPPING

DESTINATION

TRANSIT TIME

SHIPPING OPTION

EU COUNTRIES

24hrs

DHL express service

EUROPEAN CONTINENT

24/48 hrs

DHL express service

USA & CANADÁ*  **

48 hrs

DHL express service

SOUTH AMERICA*  **

3 – 4 days

DHL express service

ASIA  & OCEANIA*  **

3 -4 days

DHL express service

AFRICA*  **

3 – 4 days

DHL express service

This service includes insurance and tracking number and also the new "DHL on demand delivery service"

SEE DETAILS BELOW

 

ECONOMIC INTERNATIONAL SHIPPING

DESTINATION

TRANSIT TIME

SHIPPING OPTION

EU COUNTRIES

3-5 days

TNT or DHL parcel

EUROPEAN CONTINENT

 & RUSIA*

3-5 days

TNT or DHL Parcel

USA & CANADÁ*

5-8 days

Correos Postal service

SOUTH AMERICA*

6 – 10 days

Correos Postal service

ASIA  & OCEANIA*

6 - 10 days

Correos Postal service

AFRICA*

6 – 10 days

Correos Postal service

This service include insurance and tracking number 

 

* Please keep in mind that deliveries may suffer some delays because of the customs office at destination countries. We are not responsible of that, neither the charges that they can be generated.

If you don't find your country in our website or once you go to the checkout see that shipping charges are very high, please write us and we will give you a solution.

In some items we do not offer economic shipping because of the item value.

We aim to dispatch all orders placed before 11am the same day (mon-fri).  However, in some cases this may not be possible. In such cases orders will be posted the next working day.  Pieces made on demand like, fretboards, bodies and necks, may take 2 extra days due to processing time, but this depends on the load of work. In any case you will be informed when ordering or before if you ask.

Please note: Orders are not usually processed for shipment on weekends and holidays.

ABOUT DHL EXPRESS SERVICE

If you choose DHL express service as your way of shipping it will automatically include this new "On Demand Delivery" service

DHL on demand 1

DHL on demand 2

DHL on demand 3

DHL on demand 4